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Papers by Company: NCO Customer Management, Inc.

The Future of Healthcare Eligibility Outsourcing - Healthcare Eligibility Outsourcing has reached a new level of respect and necessity among healthcare providers. Read the latest update from NCO Financial Systems, Inc.. - August 2005

Technologies Driving Improved Contact Center Performance - Customer contact centers are continuously challenged to improve and expand interaction with customers in a cost-effective manner. With the current focus on improving the customer experience and the business process, it's clear the next generation of contac... - October 2005

Successful Wireless Outsourcing Requires Talent and Technology - The wireless telecommunications market is going through an intense transition period according to NCO Group Inc.. The industry is being reshaped through several changes, including a rising saturation rate, regulatory developments, mergers between le... - October 2005

Retailers Leveraging Outsourcing to Drive Value - An NCO Customer Management, Inc. case study. Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today's customers demand the ability to research and purchase products online. As such, the call center... - January 2006

Using Predictive Analytics to Drive Customer Value - There are several techniques for customer analytics according to NCO Customer Management, Inc.. When data is complex and highly dimensional, and the process that gives rise to the data is not well understood, machine learning techniques generally pr... - March 2006

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