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Papers by Company: HP

All Business Applications Are Not Born Equal: Drive Better Business Outcomes by Streamlining Support of Your Application Portfolio - July 2010

Assess for success before moving to Windows 7 - May 2010

Refining the business process outsourcing process: the value of talent management - Talent management programs (TMPs) can be a major contributor to achieving world-class performance. In this paper, HP explores how a planned TMP can augment a BPO strategy and provide performance results that go beyond the original promise of BPO. - July 2008

Beyond Labor Arbitrage: Achieving operational excellence through business process outsourcing - Operational excellence is something every business says they want to achieve and every service provider claims to provide. But what is it -- and what should one look for in evaluating a BPO partner? - June 2008

Managing Quality In Customer-Driven Organizations - For enterprises that depend on customer relationships to generate sales, better business outcomes and future opportunities, the quality of those relationships is absolutely vital. Proactive organizations are now taking a more expansive and innovative approach to quality management (QM) in contact centers and other customer relationship management (CRM) efforts. By leveraging a broader array of QM capabilities, organizations can reduce costs, gain peace of mind through reduced risk, improve customer satisfaction and create new revenue opportunities. - February 2009

Reducing the Complexity of IT Environments - This whitepaper describes several IT trends that have come into play during the last 18 months and how they affect today's businesses. - July 2003

Managing the Move to an Outsourced Environment - Many problems encountered in outsourcing (disruption, delay, accountability gaps and personnel issues) result from a poorly executed transition. This paper describes HP's comprehensive Transition and Transformation Methodology that makes the move to... - September 2004

Reducing costs and enhancing flexibility in the adaptive enterprise through outsourcing - Justifying the business value of IT expenditures is a fact of life for C-level executives today according to HP. Although not all value add can be calculated in dollars and cents, CIOs, CFOs, and CEOs are looking for hard data on return on assets, I... - November 2004

Managing relationship equilibrium in outsourcing - Relationships between the service provider and the client are key to the success of an outsourcing engagement. Learn how HP uses their governance model along with the Total Customer Experience and Quality Program to engage with their customers to a... - December 2004

Business Process Outsourcing: Transform the way you do business - Today, successful companies have to create lean organizations so they can rapidly adapt to new market demands. HP explains how business process outsourcing takes over tactical activities and recurring transactions of processes that don't differentia... - May 2005

HP Services Global Service Desk with eSupport - Innovative technology and business processes that transform IT support for your employees - May 2005

Consumer packaged goods: Enhancing performance through business - Companies stand on the cusp of a growing BPO wave, and companies that do not recognize and act on this enormous potential risk being left behind. Read what HP has to say. - June 2005

The road to agility: achieving an Adaptive Enterprise through outsourcing - This white paper by HP describes a strategy that helps enterprises successfully align their IT capabilities with the needs of their business. - June 2005

Outsourcing services from HP: Capabilities Guide - This guide outlines how organizations can move quickly into markets with transformational technology provided by HP outsourcing services. - July 2005

Achieving world-class business process operations: A comparison of outsourcing and shared services - This document by HP explores several of the key issues and provides a depth of understanding of the trade-offs involved in the Make/Buy decision. - October 2005

Managing Outsourced IT with ITIL ITSM - ITSM focuses on delivering and supporting IT services that are appropriate to the business requirements of the organization. This paper highlights the imporantce of ITIL and ITSM standards in managing oursourcing engagements. - August 2007

Outsourcing for Business Growth - It's no longer a quetion of whether to outsource, but how. This paper shows how to better manage strategic outsourcing partnerships to mitigate potential business risks; determine the right global delivery mix while optimizing your outsourcing workforce an... - August 2007

IT Outsourcing 2.0: bridge to the data center of the future - A new approach to the mature, time-honored practice of information technology outsourcing, ITO 2.0 - September 2007

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