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Papers by Company: Everest Group

Sole Sourcing Outsourcing: Ensuring a Successful Outcome - January 2010

Maturing Outsourcing Market -- Impact on the Suppliers and Sourcing Advisory Markets - Outsourcing - Supplier implications of a maturing market - August 2008

Hidden Costs Impact Value in Outsourcing - Any electricity or gas companies looking to profit from outsourcing must take a realistic look at the costs and benefits involved - not just once production begins, but at each stage of the outsourcing life cycle. This is a reprint of an article published ... - April 2008

A Guide for Establishing Service Level Specifications for Outsourcing Relationships - This paper explains the role of service level specifications and how their components can be constructed to achieve maximum success. This paper is not a step-by-step manual for writing service level specifications, nor does it provide templates. It is a gu... - December 2001

Holistic Business Results: A Forecast of Healthcare Industry Outsourcing in 2002 - This paper presents the predictions of leading healthcare outsourcers about the catalysts driving both the industry's provider and payer markets toward more outsourcing initiatives in 2002, examines the effectiveness of outsourcing in meeting the industry'... - January 2002

Offshore is not Offhand: Recommendations for Effective Offshore Outsourcing - This paper presents case studies of four current successful outsourcing relationships that were nominated for the Outsourcing Journal's 2002 Editor's Choice Awards for outstanding outsourcing relationships. - January 2002

University of Pennsylvania Health System: Outsourcing Intervention Turns Hospital's Financial Condition From Red to Black - This is a case study on the landmark financial turnaround of University of Pennsylvania Health System. UPHS had the largest medical outsourcing initiative of 2000 and was the first multiple-function outsourcing done by a hospital in such a short period of ... - May 2001

Crafting A Better Outsourcing Contract - When a decision is made to outsource, both parties are usually eager to get the outsourcing relationship underway quickly. However, two years down the line, the bloom is off the rose and the participants may find themselves wishing they had planned better.... - August 1998

How to Avoid a Multi-Million Dollar Mistake: Building a Good Relationship With Your Outsourcer - As more and more companies of all sizes "downsize," "rightsize," and "re-prioritize," they have profited from identifying and building on their strengths while outsourcing nonessential functions. The results of outsourcing have been dramatic for some compa... - September 1998

Outsourcer Accountability: Fact or Fiction? - Are you comfortable that your outsourcer is accountable for its actions? Can you produce tangible evidence demonstrating that your outsourcer is meeting (or not meeting) any, some, or all of its obligations? How much time do you spend researching details i... - October 1998

Redefining Outsourcing: The Value Model - The dilemma for the outsourcing customer is, "How do I turn my outsourcing relationship into an ongoing asset?" How do I make it a source of value that drives ongoing benefit to the company and the value chain?" This White Paper answers these and other rel... - November 1998

Take My Back Office -- Please! - The word may be relatively new but the concept is not: "Outsourcing" has been around since corporations first contracted with other companies to pitch their trash and dish out the hash at the company cafeteria. -- From Take My Back Office...Please - August 2000

Desktop Outsourcing: Observations, Trends, and Direction - "Client/Server," "open systems," "distributed computing," and "network-centric environments" all offer companies new ways to take advantage of technology. Additionally, there is the belief that by deploying new/different platforms, higher performance and l... - August 1999

ERP: Back from the Brink - Only a year ago, ERP - enterprise resource planning - was widely believed to be on its deathbed. Now, however, it is increasingly clear that reports of the death of ERP were, as the saying goes, greatly exaggerated. - January 2001

Growing Beyond Illusions: Guidelines for Changing and Improving Outsourcing Relationships - This paper discusses four guidelines to follow in improving an outsourcing relationship. The paper focuses on two case studies where the parties chose to stay involved and focus their efforts on re-designing their relationships. - March 2002

To Share or Not to Share: An Analysis of the Effectiveness of a Shared Services Strategy vs. an Outsourcing Strategy - Are you considering implementing or divesting a shared services strategy? This paper provides key success/failure factors for internal shared services groups. It also presents a decision-making approach to determine whether a company should use shared serv... - June 2002

An Assessment of the Outsourcing Market in the Banking Sector of Japan's Financial Institutions Industry - This study examines outsourcing within Japan's banking industry, probing drivers, current developments and barriers impacting the market. It reveals the market's formidable business challenges as well as an opportunity for outsourcing to tackle the problem... - November 2002

Made in Japan: Why the Bank Consolidations Strategy is an Origami Tiger - This is a study of whether Japan's mega-merger bank consolidation strategy can most effectively strengthen Japan's banking industry and revive its economy.It also examines critical business principles at issue within Japan's culture and evaluates outsourci... - November 2002

Impact of Best Practices in Outsourcing Arrangements - This white paper sheds light on the high-impact role of best practices in ensuring greater success in the challenges of outsourcing relationships. The best practices are illustrated with case study models (from Outsourcing Center's 2003 Editor's Choice Awa... - May 2003

Sole Source Outsourcing - When is sole sourcing a viable, cost- and time-saving option -- if applied wisely. Here is how. - October 2003

How to Make Full-Service HRO Work for You - Full-service human resources outsourcing (HRO) is one of the most rapidly evolving outsourcing markets. It can offer substantial value to the right buyers; if they approach this young market wisely. - November 2003

Everest FAO Market Analysis January 2004 - High level summary of the Everest Group FAO study. - February 2004

Everest Newsletter Vol. 1 No. 1 - For strategies in ensuring integrated decision-making and governance for overall value maximization, download a free copy of the Summit's special edition on value chain restructuring. - April 2004

NASCOOM Presentation - Full presentation as made to NASCOOM. - August 2004

What Buyers Need to Know about Accounting for Outsourcing Implementation Costs - Buyers of outsourcing services incur costs from the point of exploring outsourcing options to the point of transitioning work to a supplier as well as costs associated with exit or restructure of the contract, software implementation, and many more cost it... - February 2007

Developing And Managing CRO Relationships - 2007 CRO Effectiveness Survey Findings. Webinar handout deck from Everest Research Institute's free webinar on June 27, 2007. - June 2007

Key Tax Considerations in Structuring Outsourcing Agreements - Failure to engage in thorough tax planning while structuring an outsourcing relationship can reduce the savings for the client, and/or reduce the profits for the service provider, and create a tax and compliance risk for both parties. Tax planning is even ... - September 2007

ADM Supplier Selection "Through the Eyes of the Buyer" - Download the deck from Everest's September 6th 2007 webinar. The webinar featured Everest's unique experience of looking at the daunting task of selecting the right application, development and maintenance (ADM) service provider for your business. - September 2007

M&A: An Alternative Scenario for Continued Evolution of Captives & Shared ServiceCentres (SSC) - Download the deck from Everest's October 30, 2007 webinar. - October 2007

Outsourcing Costs in the Utilities - Download the deck from Everest's and Utilipoint's November 13, 2007 webinar. This is the Everest presentation. - November 2007

Utility Sourcing - An Update On Business Climate - Download the deck from Everest's and Utilipoint's November 13, 2007 webinar. This is the Utilipoint presentation. - November 2007

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