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Papers by Company: Digital Fuel

Managing Business Services Sourcing for Profitability - Ensure that underlying IT services are aligned with business goals and develop better SLA design and metrics to ensure success in outsourced or in-sourced business services. Prepared for Digital Fuel by Enterprise Management Associates. - September 2005

Gaining Competitive Advantage through Business Service Management - For service providers. This free whitepaper addresses how providers can increase both margins and customer satisfaction through better management of business and contractual obligations. Prepared for Digital Fuel by Ian Hayes. - October 2005

SLA Management for Utility-Based Computing: A Case Study - This paper by examines challenges for offering services on a utility-based computing basis and looks at a case study of a service provider that was able to efficiently measure and report on services quality and costs with the Digital Fuel's SLA mana... - January 2006

Retailers Leveraging Outsourcing to Drive Value - Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today's customers demand the ability to research and purchase products online. As such, the call center is playing an increasingly critical role in how ret... - January 2006

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