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Papers by Company: Convergys

Agile Workforce, Agile Company - A special report from Convergys summarizes the key findings from its exclusive primary research study entitled "Workforce Agility: The New Frontier for Competitive Advantage," conducted by Saratoga/PricewaterhouseCoopers and the University of Michigan. In ... - December 2004

How to Profit from Your Customers' Advice: A New Approach to Drive Business Results Using Contact Center Intelligence - This paper explores a new approach that allows managers to make use of the contact center intelligence their company may be presently wasting -- and what they can expect to gain from it. - May 2005

Get Ready for Learning Outsourcing: HR Outsourcing's Next Wave - Is your company able to optimize talent and tie the development of that talent to overall corporate strategy? If you are not gaining strategic advantage from your learning initiatives, maybe you are ready for learning outsourcing. Download Convergys' POV: ... - July 2005

Achieve Your Revenue Objectives with Inside Sales: How to Manage Multiple Channels to Grow Business Sales - Managers responsible for business-to-business sales tend to put less emphasis on inside sales. But an inside sales force can deliver greater value and higher returns when companies integrate them with the field sales force. The key is carefully segmenting ... - August 2005

People and the Productivity Challenge - This special free report from Convergys HR Services looks at how absence management, learning and wellness programs can help cut costs and drive higher productivity. Increased productivity is vital to companies that compete in a global arena--and to succee... - September 2005

Grow Revenues from Current Customers: Three Essential Factors to Maximize the Potential of Up-Selling and Cross-Selling - This paper by Convergys explores the use of analytics in improving up-sell and cross-sell effectiveness as well as the elements that make it successful. - September 2005

Sales Readiness Through Learning - Fast-changing technologies. Growing volumes of information to process. Rising customer expectations. How can a salesperson begin to compete in this complex, competitive age? New learning tools may provide the answer. Read this paper from Convergys how your... - November 2005

The New Global Workforce - Moving Global HR from Cost Center to Competitive Advantage - Millions of dollars in savings are realized each year by companies that outsource HR functions. Download a special report, free from Convergys, and learn how companies can leverage HR outsourcing for a strategically optimized workforce and a more profitabl... - December 2005

The Center of the Customer-Centric Enterprise: How can contact centers help companies build strong, lasting and profitable customer relationships? - This paper by Convergys explores how businesses can boost customer satisfaction and loyalty using practical and cost-effective solutions in their contact center. - April 2006

Hello? Is Anyone Listening? Remember Your Customers During Mergers and Acquisitions - The contact center is often caught in the middle during mergers & acquisitions, and many businesses lose customers as a result of poor customer care. If the contact center were involved up front, the organization could prepare for customer management chall... - July 2006

Speech Applications and Security - Costs for organizations that must deal with a security breach of any kind can be devastating, but the requirements necessary to implement and maintain a secure speech installation is new ground for virtually any IT organization. Convergys has proven techni... - August 2006

How to Build Your Brand Image and Increase Revenues - How can retailers use the contact center strategically to drive both revenues and brand image? This white paper reveals the answers. - October 2006

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