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Papers by Topic: Information Technology

Assess for success before moving to Windows 7 - May 2010

Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO) - May 2010

How Your Company Can Benefit from Brazilian Service Providers Using Open-Source Solutions - April 2010

Real Time Knowledge Acquisition and Analysis: Fusing Data Objects for Multi-Factor Unstructured Data Correlation - April 2010

In Tight Times, Ignoring Process Improvement Increases Business Risk - April 2010

Unique SAP upgrade enables a global chemical manufacturer to meet regulatory compliance and maximize business value. - March 2010

Desktop Virtualization: 5 Steps to Success. - February 2010

Reinventing Your Infrastructure with IIMv3 - February 2010

Noiseless Transition: Infosys enables T-Mobile UK to faster realise the benefits of outsourcing its Finance Directorate Functions - February 2010

Desktop Virtualization: The Top 5 Reasons CIO's are considering Desktop Virtualization - January 2010

The Value of Outsourcing: There's more than one way to create value. - January 2010

Avoiding the Dark Side of Help Desk Outsourcing: 11 Mistakes Buyers Make in Planning and Negotiating Help Desk Outsourcing Initiatives - November 2009

How the Right Health Information Technology Solution Can Pump New Life Into State Healthcare Programs - November 2009

Helping CIOs Drive Business Growth - October 2009

A New Era in IT: Cloud Computing Takes Center Stage: How to Assess Cloud Options and Optimize Clouds for Security and Other Specificiations - October 2009

Ahead of the Curve: The Steps You Need to Take Now - This report outlines the actions companies need to take now, to be in a strong position to meet workforce and productivity requirements when the economy recovers. - June 2009

Analyzing the Total Cost of a Global Service Desk - Explore the levers and choices surrounding a global service desk and its impact on cost. - June 2009

Application Outsourcing: Leveraging Its Intrinsic Benefits - This paper is no longer available. - November 2008

Best Practices: Integrating a Multishore Strategy into your Global IT Organization - Strategic insights you need today to make your global operations successful. - November 2007

Demystifying IT and Business Alignment through Tightly Integrated Process and Tools Model - Download this presentation from HCL and Everest Research Institute. - January 2008

Electronic Health Records and Health Information Exchange: The Rx for an Ailing Healthcare System - With the new administration's focus on improving healthcare, the key question is how to create a system that both reduces costs and improves patient care? Chris Deelsnyder, head of ACS' Government Healthcare, says a technology solution is to create electro... - February 2009

Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing - This paper addresses the changing attitudes of CIOs with respect to their outsourcing decisions. Cost is still important, but a recent survey finds that CIOs expect business value and quality from trusted outsourcing providers as well. - July 2008

Greening Test Labs - Leveraging WTAS^TM for Green Benefits and Managing Your Test Lab Enviroment Challenges. Until now, many challenges in managing heterogeneous test lab environments could not be overcome with virtualization, due to technology limitations. Companies... - May 2009

Guidebook - Evaluating the Business Impact of Oracle On Demand - A hosted application management solution can lower your TCO from 30-80% and increase your ROI. Consider the factors outlined in this paper when deciding on your deployment strategy. - April 2008

How Organizations can Elevate Business Performance through Advanced Document Process Management - 90% of executives surveyed agree that managing documents throughout their lifecycle improves business performance, yet only 12% say they are effective at it. Download the survey report today and improve business performance. - September 2008

How Outsourcing Drives Business Process Improvements - Learn how senior IT executives are accomplishing business process improvement while facing the top challenges of today. - July 2009

Impact of Web 2.0 on Outsourcing - Adoption of Web 2.0 principles and practices will have a snowballing effect on partnering relationships, such as outsourcing. The move toward greater facilitation of collaboration and the increasing globalization of delivery of services will bring about si... - February 2008

Industrialize Your Applications Delivery to Achieve High Performance - For CIOs intent on using IT to enable high performance for their organizations, industrializing the way they deliver applications to the business can achieve savings and business results--beyond those associated with low-cost labor through offshoring. This... - September 2008

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing? - On August 26, 2007 Intel^® announced the second generation of its new microprocessor platform: vPro™. The majority of reviews and media attention focused on the security features of the new platform. However, there is another implication of... - October 2007

Leveraging Information Technology Infrastructure Library (ITIL^®) Best Practices to Attain Organizational Maturity - In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturit... - March 2008

Modern Industrialization: Re-defining IT infrastructure to achieve high performance - Where is IT in executive committee strategy discussions today? Is the conversation about total cost of ownership and data center uptimes, or is the focus on how well IT is enabling strategic business expansions, expediting new product rollouts, rapidly int... - October 2007

New Fluid IT Architecture -- How It Works and Why It Matters to Your Organization - Although enterprises have attempted to deal with the lack of flexibility and rising costs in their IT operations, methods developed to date fall short of delivering a truly flexible platform. Fluid IT architecture is the new approach to IT operations that... - September 2008

The Role of Application Management Outsourcing in Improving IT Agility - Latest research from The Hackett Group highlights best practices and compelling results from Applications Outsourcing and Flexible deployment models. Now more than ever, organizations need more business value, operational excellence and lower costs in IT and their business. - September 2009

The Power of Partnering in Accomplishing Your Green IT Agenda - There's a two-sided dilemma in achieving corporate green IT agenda items: the cost of not becoming green is high, and the cost of becoming green is also high. This paper discusses a solution for eliminating this dilemma and also reducing risk in implementi... - July 2008

Process Improvements Without the Pain - Find out how Marriott Hotels, Ltd. was able to accomplish HR and IT transformation via BPO and ITO. - June 2008

Seven IT Strategies to Help Survive the Downturn - CompuCom offers strategic IT advice in their white paper geared at helping companies weather the current economic slowdown. - November 2008

The Software Testing Edge: Innovative New Tool Suite Enhances Productivity - The tools available to help manage the six phases of the software testing process do not meet all the challenges. They are aimed at test execution and don't eliminate subjectivity, so errors occur in testing. They also are not applied toward optimzing the ... - November 2008

The search for gold: Helping banks to tap alternative funding sources - The recent credit crisis forced banks to shore up their capital. The Direct Banking Model facilitates customer acquisitions in a new geography while maintaining a lean cost structure. - July 2009

Suppliers Corner: Augmentum Helps Players Take Advantages of Opportunities in Healthcare IT 2.0 - Alan Mills, chief solution architect for Augmentum, believes the U.S. healthcare system is spending money on the wrong things. Instead, it should be more focused on patient information and improved care. He discusses four major trends in healthcare IT and ... - July 2008

Taking a New Approach to Business Challenges Using Managed Services IT - Each market has its unique challenges, Healthcare is no different. The ever changing state of the art healing protocols, the diverse tools to diagnosis and render treatment, to the many providers who meet the daily test to win against diseases'...How one ... - July 2008

Total Cost of Ownership: Analysis of a Global Service Desk - Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrat... - March 2008

Undertaking Data-Protection Initiatives in Enterprise Systems - Preventing data-protection breaches is not only a mission-critical process but also becoming a competitive differentiator and source of value. This paper discusses the challenges and best practices in undertaking data-protection initiatives as well as reco... - February 2008

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