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Papers by Topic: BPO

Platform Based BPO and its Evolution - May 2010

Is Your Business at Risk? - Facts You Should Know about Three Aspects of Document Management - April 2010

Process-Centric Back Office Transformation - April 2010

Six Keys to a Successful BPO Transition - April 2010

Top Ten Things to Consider When Selecting an Outsourcing Destination - April 2010

A New Approach to Business Intelligence & Analytics - November 2009

Solving Multinational Payroll and HR Challenges: A Comparison of Three Models of Service Delivery for Global Payroll Services - October 2009

7 Procurement Outsourcing Myths, Demystified!! - The real value of Procurement Outsourcing is underexploited, partly due to common misconceptions and misunderstandings. Learn more about 7 common misconceptions that hinder the effectiveness of procurement outsourcing and the best practices that can bring about increased success. - September 2009

Achieve Lowest Total Cost of Ownership with a Unified Global Delivery Model - Learn how you can find and maintain a competitive advantage beyond price by automating document-intensive business processes - such as invoice processing and procurement operations - on behalf of clients with demanding SLAs. - April 2009

The benefits of a U.S.-based Order to Cash solution - Clients are looking for on-shore service providers to interact with their clients, drive savings and maintain exceptional customer service. - September 2009

Best-of-Breed, Software-on-Demand, and Integrated ERP Suites - What is Best for BPO? - An apples-to-apples comparison across the life of a BPO agreement - Learn more... - December 2007

Beyond Labor Arbitrage: Achieving operational excellence through business process outsourcing - Operational excellence is something every business says they want to achieve and every service provider claims to provide. But what is it -- and what should one look for in evaluating a BPO partner? - June 2008

BPO: The Year Ahead- A Perspective on Evolving Worldwide Requirements - A whitepaper based on survey results from Fortune 1000 firms predicts future BPO trends in worldwide customer requirements. - January 2008

Business Process Utility: Accelerating Change Through Standardization - Many companies are exploring the value of Business Process Utilities, or BPU, a new delivery model for BPO in which companies trade customization for accelerated implementation and cost savings. - November 2008

Consolidation in the Utility Industry - For many utility executives, Business Process Outsourcing can be the answer to successful M&As, leading to reduced risk, locked-in ROIC, investor confidence and long-term shareholder value. - July 2007

How a Tight Collaboration Between Software Vendor, BPO Provider and Customer Improves BPO Service Delivery - Real-life case studies. Read more... - February 2008

The Impact of Technology on Cost in Business Process Outsourcing - March 2010

The Impact of Technology on Cost in Business Process Outsourcing: The Complete Business Process Outsourcing Cost Picture - Learn how technology can drive down your short- and long-term BPO costs - September 2009

Improving Quality in Business Process Outsourcing - Achieve process and service quality with technology - March 2009

Insourcing, Outsourcing & Cosourcing - Automating the Procure to Pay Process - Learn about the challenges companies face when embarking on a project to automate the Procure to Pay (P2P) process. This paper will explore all the options to be considered before taking on this project in-house. - September 2009

An Investor's Guide to BPO Economics - An investor's guide to business process outsourcing (BPO) economics - How to assess technology choices' impact on company value. - November 2007

Kofax BPO Use Case - What is the de facto choice for the BPO provider's next initiative or upgrade of current systems? Global BPO boosts client acquisition and achieves 100% ROI. - July 2009

Location Optimization - Perspectives on Delivery Center Locations for BPO - Central & Eastern Europe (CEE) - Preview Deck - An analysis of 25 cities in Central and Eastern Europe, including labor pool size, costs, and risks. An assessment of language availability is also included. - September 2007

Process Improvements Without the Pain - Find out how Marriott Hotels, Ltd. was able to accomplish HR and IT transformation via BPO and ITO. - June 2008

Refining the business process outsourcing process: the value of talent management - Talent management programs (TMPs) can be a major contributor to achieving world-class performance. In this paper, HP explores how a planned TMP can augment a BPO strategy and provide performance results that go beyond the original promise of BPO. - July 2008

Secrets to Mid-Market HR Outsourcing Success - For their relationship and work to date, Catalina Restaurants and Accenture BPO Services won this year's HROA Middle Market Relationship of the Year award. The editors at HROA Connections endeavored to learn some of the secrets of this award-winning relati... - September 2008

Strategic levers to optimize your hr processes - Standardization, in-house centralization and outsourcing: A portfolio approach. - February 2009

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