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Alphabetized: Q-Z

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Real Time Knowledge Acquisition and Analysis: Fusing Data Objects for Multi-Factor Unstructured Data Correlation - April 2010

Reduce Costs and Improve Performance -- Simultaneously - The need for CFOs to contribute strategic value equals the demand for timely, accurate financial information at a lower cost. Outsourcing is an attractive strategy to accelerate cost and process improvements that increase shareholder value. - December 2003

Reducing the Complexity of IT Environments - This whitepaper describes several IT trends that have come into play during the last 18 months and how they affect today's businesses. - July 2003

Refining the business process outsourcing process: the value of talent management - Talent management programs (TMPs) can be a major contributor to achieving world-class performance. In this paper, HP explores how a planned TMP can augment a BPO strategy and provide performance results that go beyond the original promise of BPO. - July 2008

Reinventing Your Infrastructure with IIMv3 - February 2010

Risk Reward Pricing - Becoming even more responsive to market needs, relationships between buyers and suppliers of outsourcing services have turned the corner, beyond reducing costs, and have recognized outsourcing's fundamental usefulness in business process reengineering (BPR... - January 2002

Remote Infrastructure Management: The New Outsourcing Frontier - CompuCom's newest white paper by Tom Vetterani is now available. This white paper focuses on the trend toward remote managed services and how organizations can leverage these services to drive down costs while ensuring the highest level of service quality ... - August 2008

Roadmap for Realizing the Savings in Procurement Outsourcing (PO) - Everest Research Institute conducted a study of the PO market to educate the industry on the challenges in the PO market and the available mechanisms to address those challenges. In the study, we observed that buyers and suppliers use a number of different... - October 2007

The Role of Application Management Outsourcing in Improving IT Agility - Latest research from The Hackett Group highlights best practices and compelling results from Applications Outsourcing and Flexible deployment models. Now more than ever, organizations need more business value, operational excellence and lower costs in IT ... - September 2009

The Role of Tools in IT Infrastructure Outsourcing - The infrastructure tools market has grown significantly over the last 20 years, expanding the tool capabilities into multiple areas of IT infrastructure operations and management. Tools landscape can be categorized into Infrastructure management (IM) and i... - October 2007

Risky Business: Are You Taking Unnecessary Chances with Your Outsourcing Investment? - Outsourcing Center conducted a study on risk-mitigation strategies in outsourcing. The study found that many buyers leave themselves wide open to chance. - September 2004

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7 Procurement Outsourcing Myths, Demystified!! - The real value of Procurement Outsourcing is underexploited, partly due to common misconceptions and misunderstandings. Learn more about 7 common misconceptions that hinder the effectiveness of procurement outsourcing and the best practices that can bring ... - September 2009

Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models - Internal Shared Services vs.. BPO - which is best, and how to maximize their impact? - October 2008

The search for gold: Helping banks to tap alternative funding sources - The recent credit crisis forced banks to shore up their capital. The Direct Banking Model facilitates customer acquisitions in a new geography while maintaining a lean cost structure. - July 2009

Service Integration: The Next Level in HR Outsourcing - For global corporations, the outsourcing of non-core functions has become not just a smart business move, but a critical strategy for maintaining a competitive edge and increasing market share and shareholder value. Corporate leaders know they need to unde... - March 2003

Show Me the Assets! The Changing Role of Asset Ownership in Infrastructure Outsourcing - The ownership of IT assets is one of the key factors in determining the dynamics of an outsourcing engagement. This white paper traces the evolution of approaches to IT asset ownership and transfer over the last three decades, explores the factors driving ... - March 2007

Six Keys to a Successful BPO Transition - April 2010

The Snowball Effect: Characteristics of Outstanding Outsourcing Relationships - How does your organization's outsourcing strategy match with the primary success factors in the world's most outstanding outsourcing relationships for 2001? - February 2002

Sole Source Outsourcing - When is sole sourcing a viable, cost- and time-saving option -- if applied wisely. Here is how. - October 2003

Sole Sourcing Outsourcing: Ensuring a Successful Outcome - January 2010

Solving Multinational Payroll and HR Challenges: A Comparison of Three Models of Service Delivery for Global Payroll Services - October 2009

Source to Pay 2.0 - drive best in class S2P performance - January 2010

Strategic levers to optimize your hr processes - Standardization, in-house centralization and outsourcing: A portfolio approach. - February 2009

Street Smarts: How Intelligent Transportation Saves Money, Lives and the Environment - The goal is not only to revitalize a sagging economy, but to counter the national transportation crisis that has been looming in the background. How can this goal be reached? Download the free whitepaper. - July 2009

Studies Reveal Eight Buyer-Provider Disconnect Areas Likely to Cause Outsourcing Failures - Outsourcing Center conducted a comprehensive study on what causes outsourcing relationships to fail. The study found evidence of several components firmly entrenched as causes of failure. One such component is the multi-faceted difference in opinion of buy... - August 2004

Suppliers Corner: Augmentum Helps Players Take Advantages of Opportunities in Healthcare IT 2.0 - Alan Mills, chief solution architect for Augmentum, believes the U.S. healthcare system is spending money on the wrong things. Instead, it should be more focused on patient information and improved care. He discusses four major trends in healthcare IT and ... - July 2008

Supplier Corner: Helping Companies Buy Better - Guy Strafford, client services director of buyingTeam, a UK-based procurement outsourcing service provider, says "most people don't negotiate or buy particularly well." But that's why buyingTeam exists. Its specialists keep abreast of constantly changing m... - June 2008

Supply Chain Optimization for Generating Cash - October 2009

Symptoms of Outsourcing Success - Outsourcing Center undertook a study of 237 outsourcing arrangements in the Outsourcing Excellence Awards program during 2002-04 to determine the outstanding aspects of how successful relationships work. The study revealed a set of symptoms, or characteristics, evident in each case where the parties achieved their anticipated (or more) value outcomes. This paper presents the findings on those symptoms of success. (November 2004)

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Taking a New Approach to Business Challenges Using Managed Services IT - Each market has its unique challenges, Healthcare is no different. The ever changing state of the art healing protocols, the diverse tools to diagnosis and render treatment, to the many providers who meet the daily test to win against diseases'...How one ... - July 2008

Technology Innovation--Delivering Higher Value in Finance and Accounting Outsourcing - With today's FAO suppliers demonstrating proven capability to deliver cost savings, the onus is quickly moving toward the innovation and process excellence buyers can achieve when evolving into an outsourced F&A environment. Technology is recognized as a l... - March 2007

Technology Transformation - Buyers, do you want to get more value from your FAO relationship? If so, you have to examine the technology requirements, which become significantly more complex as companies add higher business impact functions to the outsourcing mix. Phil Fersht examines... - June 2006

Trade Promotion Management: Why Most Companies Fail and How To Avoid It - July 2010

Transitional Outsourcing: New Approach to an Old Problem - What strategies can a CIO deploy when the IT team needs to perform an implementation but is hindered from doing so because they don't have the new skills and must also continue performing daily functions of the IT department? This paper discusses a unique ... - August 2002

To Share or Not to Share: An Analysis of the Effectiveness of a Shared Services Strategy vs. an Outsourcing Strategy - Are you considering implementing or divesting a shared services strategy? This paper provides key success/failure factors for internal shared services groups. It also presents a decision-making approach to determine whether a company should use shared serv... - June 2002

Top 6 Challenges To Managing Your Multi-Million Dollar Print Spend - And How to Address Them - January 2010

Top Ten Things to Consider When Selecting an Outsourcing Destination - April 2010

The Trouble with Equity-Stake and Shared-Services-Spinout Models in Outsourcing - How do outsourcing service providers grow their businesses? Do buyers need to understand the providers' strategies? - August 2004

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Upgrading Your ERP System is Not Just a Technology Decision - How can a company upgrade and optimize its ERP system while minimizing downtime and reducing costs and other impacts on the business? What tools and services are available to help in this effort and minimize conversion risks? This paper discusses best prac... - June 2008

Unique SAP upgrade enables a global chemical manufacturer to meet regulatory compliance and maximize business value. - March 2010

University of Pennsylvania Health System: Outsourcing Intervention Turns Hospital's Financial Condition From Red to Black - This is a case study on the landmark financial turnaround of University of Pennsylvania Health System. UPHS had the largest medical outsourcing initiative of 2000 and was the first multiple-function outsourcing done by a hospital in such a short period of ... - May 2001

Untethered Organizations - Accessing Leverage Through Outsourcing - This paper discusses virtual and hollow corporations and their ability to maximize leverage through outsourcing to achieve their business objectives. It examines risk factors and the strategies that are key to success for such corporate models. Two outsour... - January 2002

Unlocking the Potential of Procurement Outsourcing - The Procurement Outsourcing market has a high growth potential and looks to become the next "game changer" in outsourcing. This paper discusses the key challenges that the industry must first address in order to meet buyer and supplier needs and drive grow... - July 2006

Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce - This white paper describes the rapidly changing remote support services market and examines the increasingly complex issues driving current problem and support failures. It concludes with an effective solution for these business challenges, along with the ... - May 2003

Upgrading Your ERP System is Not Just a Technology Decision - How can a company upgrade and optimize its ERP system while minimizing downtime and reducing costs and other impacts on the business? What tools and services are available to help in this effort and minimize conversion risks? This paper discusses best prac... - June 2008

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The Value of Outsourcing: There's more than one way to create value. - January 2010

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What Buyers Need to Know about Accounting for Outsourcing Implementation Costs - Buyers of outsourcing services incur costs from the point of exploring outsourcing options to the point of transitioning work to a supplier as well as costs associated with exit or restructure of the contract, software implementation, and many more cost it... - February 2007

What's Happening in China: A Curtain-Raiser on the IT and Business Process - This whitepaper focuses on the Chinese IT and Business Process Services exports market, and provides a fact-based assessment of China as a global sourcing destination. The whitepaper includes the Everest Research Institute's insight on the current state of... - June 2007

When Agility Outweighs Efficiency: BPO Viewpoint - Organizational flexibilty and adaptability are becoming more important to corporate success than operational performance and efficiency, according to results from a recent Global Future Forum survey. This paper presents information on creating competitive ... - May 2004

What's Wrong with This Picture?-Is Your Outsourcing Logic Flawed? - An Outsourcing Center study revealed that a significant number of buyers inadvertently use flawed logic in structuring their outsourcing arrangements and, thus, tie their own hands behind their backs in being able to achieve anticipated ROI. - September 2004

With OTC, the Sum is Greater than the Parts - Outsourcing end-to-end Order-to-Cash may deliver greater value than outsourcing specific functions. Because of the impact that OTC has on an organization's competitive position, outsourcing is more than a cost play: it can be a strategic advantage. - April 2009

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