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Alphabetized: H-L

H

Haste Makes Waste: How to Avoid Outsourcing Problems - This paper presents findings and conclusions from 50 case studies, looking at impacts of problems encountered in outsourcing and analyzing how they could have been avoided or mitigated. The paper includes a model for potential failure. - May 2003

Hello? Is Anyone Listening? Remember Your Customers During Mergers and Acquisitions - The contact center is often caught in the middle during mergers & acquisitions, and many businesses lose customers as a result of poor customer care. If the contact center were involved up front, the organization could prepare for customer management chall... - July 2006

Helping CIOs Drive Business Growth - October 2009

Hidden Costs Impact Value in Outsourcing - Any electricity or gas companies looking to profit from outsourcing must take a realistic look at the costs and benefits involved - not just once production begins, but at each stage of the outsourcing life cycle. This is a reprint of an article published ... - April 2008

Hire, better, faster. - The RPO team at Adecco helps Owens-Illinois find high-quality candidates more efficiently. - December 2008

Holistic Business Results: A Forecast of Healthcare Industry Outsourcing in 2002 - This paper presents the predictions of leading healthcare outsourcers about the catalysts driving both the industry's provider and payer markets toward more outsourcing initiatives in 2002, examines the effectiveness of outsourcing in meeting the industry'... - January 2002

How check truncation legislation could transform banking - Proposed check truncation legislation is designed to help the financial industry process checks more efficiently through digital technology. Learn more about what check truncation is and how the legislation can benefit banking institutions through greater ... - October 2003

How Does the Use of a Third-Party Advisor REALLY Impact Outsourcing Arrangements? - Many buyers of outsourcing services have grown skeptical of using third-party advisory services. This paper examined case studies to determine the value outcomes achieved when third-party advisors were involved in structuring an outsourcing arrangement. - August 2004

How Outsourcing Drives Business Process Improvements - Learn how senior IT executives are accomplishing business process improvement while facing the top challenges of today. - July 2009

How the Right Health Information Technology Solution Can Pump New Life Into State Healthcare Programs - November 2009

How to Avoid a Multi-Million Dollar Mistake: Building a Good Relationship With Your Outsourcer - As more and more companies of all sizes "downsize," "rightsize," and "re-prioritize," they have profited from identifying and building on their strengths while outsourcing nonessential functions. The results of outsourcing have been dramatic for some compa... - September 1998

How to Make Full-Service HRO Work for You - Full-service human resources outsourcing (HRO) is one of the most rapidly evolving outsourcing markets. It can offer substantial value to the right buyers; if they approach this young market wisely. - November 2003

How to Make Indirect Procurement Outsourcing Work Effectively - November 2009

How to Make Your Accounts Payable Function Really PAY - Wise decision makers are finding that outsourcing their Accounts Payable (AP) function not only achieves short-term goals but also enables business transformation beyond AP. Because the AP function sits at the crossroads of an information highway, outsourc... - July 2002

How to Profit from Your Customers' Advice: A New Approach to Drive Business Results Using Contact Center Intelligence - This paper explores a new approach that allows managers to make use of the contact center intelligence their company may be presently wasting -- and what they can expect to gain from it. - May 2005

HRO Benchmarks: Scope, Quality, and Pricing -- Key Findings from a Survey of Large HRO Buyers - The Human Resource Outsourcing (HRO) industry is at a critical point in its short history. Buyers are increasingly looking at HRO as an opportunity to streamline processes, reduce direct and indirect costs, get access to the latest technology and tools, co... - October 2007

I

The Impact of Technology on Cost in Business Process Outsourcing - March 2010

The Impact of Technology on Cost in Business Process Outsourcing: The Complete Business Process Outsourcing Cost Picture - Learn how technology can drive down your short- and long-term BPO costs - September 2009

Improving Quality in Business Process Outsourcing - Achieve process and service quality with technology - March 2009

Infosys partners with Philips in the journey to transform their Shared Service Centers (SSCs): Is Your Company's Shared Services Center Facing Challenges in Process Optimization and Innovation? - October 2009

An Insightful Look at Important Industry Issues - Part 1 - The following is the first in a two-part series of articles dispelling prevalent industry myths surrounding accounts payable (AP) outsourcing. - August 2006

An Insightful Look at Important Industry Issues - Part 2 - The following is the final in a two-part series of articles written to dispel some of the prevalent industry myths surrounding accounts payable (AP) outsourcing. - August 2006

Indian Suppliers: Spicing Up the FAO Industry - During the past two years, the change in provider landscape in Finance and Accounting Outsourcing (FAO) has been a major game-changer in outsourcing. The Indian providers now account for nearly 30% of all FAO contracts and are putting increasing pressure o... - October 2006

Infrastructure Management Outsourcing - Infrastructure Management Outsourcing (IMO) is an emerging trend in the otherwise mature Infrastructure Outsourcing (IO) market. IMO can be an enabler of the asset-light approach to IT transformation, presenting a viable alternative to the traditional IO m... - November 2006

Insourcing, Outsourcing & Cosourcing - Automating the Procure to Pay Process - Learn about the challenges companies face when embarking on a project to automate the Procure to Pay (P2P) process. This paper will explore all the options to be considered before taking on this project in-house. - September 2009

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing? - On August 26, 2007 Intel^® announced the second generation of its new microprocessor platform: vPro™. The majority of reviews and media attention focused on the security features of the new platform. However, there is another implication of... - October 2007

Insourcing versus Outsourcing: Outsourcing is a difficult decision that many executives face and,making the case is sometimes even tougher. While we recognize that outsourcing is not an option for everyone, it is an option for many. Learn how it can enable a company to pursue new opportunities. Read a free white paper by (i)Structure on insourcing versus outsourcing.

Integrated People + Processes + Tools = Best-of-Breed Service Delivery - This paper examines the catalyst for collaborative tools and processes that fit together seamlessly. As integration becomes the world-class business model for excellence in services, it also alters existing "best practices" among service providers. This pa... - August 2001

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing? - On August 26, 2007 Intel^® announced the second generation of its new microprocessor platform: vPro™. The majority of reviews and media attention focused on the security features of the new platform. However, there is another implication of... - October 2007

IT Outsourcing in the Small and Medium Businesses - Small and Medium Businesses (SMBs) have unique IT needs, stemming from low IT budgets and small project sizes and lack of scale in operations. Traditional approach to outsourcing often does not work in this unique business segment. Nonetheless, the SMB mar... - January 2007

Impact of Best Practices in Outsourcing Arrangements - This white paper sheds light on the high-impact role of best practices in ensuring greater success in the challenges of outsourcing relationships. The best practices are illustrated with case study models (from Outsourcing Center's 2003 Editor's Choice Awa... - May 2003

Is Your Outsourcing Two Faced? - In outsourcing arrangements, success in achieving corporate objectives is dependent on people being able to work together for their mutual benefit. That requires communication. This paper reveals findings from Outsourcing Center's comprehensive study on ef... - October 2004

Is Your Resource Commitment to Outsourcing Governance Sufficient? - Determining the Sweet Spot in Level of Effort and Spend - Recent legislation impacting corporate internal oversight and governance, along with media attention on failed outsourcing relationships, has caused a renewed interest in the role and value-producin... - October 2004

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Key Tax Considerations in Structuring Outsourcing Agreements - Failure to engage in thorough tax planning while structuring an outsourcing relationship can reduce the savings for the client, and/or reduce the profits for the service provider, and create a tax and compliance risk for both parties. Tax planning is even ... - September 2007

Kofax BPO Use Case - What is the de facto choice for the BPO provider's next initiative or upgrade of current systems? Global BPO boosts client acquisition and achieves 100% ROI. - July 2009

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Law Firm Profitability Requires Non-Legal Expertise - Law firms are struggling with lawyer churn, ability to attract clients, ability to improve services to clients, growing pains, changes in competition and technology, and a poor economy. This paper addresses challenges unique to the legal industry in its ad... - March 2003

Locking in on High Performance - Visibility, control and alignment: The challenge of maximizing the return on learning - August 2008

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