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2009

NOVEMBER

How the Right Health Information Technology Solution Can Pump New Life Into State Healthcare Programs - November 2009

A New Approach to Business Intelligence & Analytics - November 2009

Avoiding the Dark Side of Help Desk Outsourcing: 11 Mistakes Buyers Make in Planning and Negotiating Help Desk Outsourcing Initiatives - November 2009

How to Make Indirect Procurement Outsourcing Work Effectively - November 2009

OCTOBER

Supply Chain Optimization for Generating Cash - October 2009

A New Era in IT: Cloud Computing Takes Center Stage: How to Assess Cloud Options and Optimize Clouds for Security and Other Specificiations - October 2009

Helping CIOs Drive Business Growth - October 2009

Infosys partners with Philips in the journey to transform their Shared Service Centers (SSCs): Is Your Company's Shared Services Center Facing Challenges in Process Optimization and Innovation? - October 2009

Solving Multinational Payroll and HR Challenges: A Comparison of Three Models of Service Delivery for Global Payroll Services - October 2009

SEPTEMBER

The Role of Application Management Outsourcing in Improving IT Agility - Latest research from The Hackett Group highlights best practices and compelling results from Applications Outsourcing and Flexible deployment models. Now more than ever, organizations need more business value, operational excellence and lower costs in IT ... - September 2009

Insourcing, Outsourcing & Cosourcing - Automating the Procure to Pay Process - Learn about the challenges companies face when embarking on a project to automate the Procure to Pay (P2P) process. This paper will explore all the options to be considered before taking on this project in-house. - September 2009

The benefits of a U.S.-based Order to Cash solution - Clients are looking for on-shore service providers to interact with their clients, drive savings and maintain exceptional customer service. - September 2009

The Impact of Technology on Cost in Business Process Outsourcing: The Complete Business Process Outsourcing Cost Picture - Learn how technology can drive down your short- and long-term BPO costs - September 2009

7 Procurement Outsourcing Myths, Demystified!! - The real value of Procurement Outsourcing is underexploited, partly due to common misconceptions and misunderstandings. Learn more about 7 common misconceptions that hinder the effectiveness of procurement outsourcing and the best practices that can bring ... - September 2009

Demand Forecasting: Helping Drive Business Results - Inaccurate demand forecasting can increase the risk of missing market opportunities in a competitive, global environment. Learn how advanced forecasting tools along with analytics and processes, can deliver significant business results for global corporati... - September 2009

JULY

Street Smarts: How Intelligent Transportation Saves Money, Lives and the Environment - The goal is not only to revitalize a sagging economy, but to counter the national transportation crisis that has been looming in the background. How can this goal be reached? Download the free whitepaper. - July 2009

How Outsourcing Drives Business Process Improvements - Learn how senior IT executives are accomplishing business process improvement while facing the top challenges of today. - July 2009

Outsourcing your J.D. Edwards Financials to save on bottom line - This report describes how a relatively small internal department of a conglomerate in Mauritius has equipped itself over the last few years to offer back office services of any organisation using J.D. Edwards ERP system. - July 2009

The search for gold: Helping banks to tap alternative funding sources - The recent credit crisis forced banks to shore up their capital. The Direct Banking Model facilitates customer acquisitions in a new geography while maintaining a lean cost structure. - July 2009

Kofax BPO Use Case - What is the de facto choice for the BPO provider's next initiative or upgrade of current systems? Global BPO boosts client acquisition and achieves 100% ROI. - July 2009

Building Your Business Case for Best-Practice IT Services Delivery - When comparing IT service delivery models of in-house, traditional outsourced services, or an on-demand solution, companies often base their decision on a total cost of ownership (TCO) analysis. Smart companies ensure the analysis includes not only the IT cost impacts but also the impacts to the lines of business and does not overlook important, less obvious cost components. This paper discusses TCO components often missed in developing a business case for best-practice delivery of IT services. - July 2009

JUNE

Analyzing the Total Cost of a Global Service Desk - Explore the levers and choices surrounding a global service desk and its impact on cost. - June 2009

Ahead of the Curve: The Steps You Need to Take Now - This report outlines the actions companies need to take now, to be in a strong position to meet workforce and productivity requirements when the economy recovers. - June 2009

A Guide for Conducting a Strategic Audit of your Offshore Captive Center: Five Review Criteria and Four Action Steps to Take Now - Expectations for software product development captive centers to deliver cost savings, increased output, and innovation have not been realized causing companies to consider strategic alternatives. Read the full paper from Ness Technologies. - June 2009

MAY

Enterprise Applications: The Cost of Keeping Current...Or Not - This Analyst Insight investigates the effort associated with major and minor upgrades, as well as the cost of not keeping current. It explores the value added to the business and identifies alternative delivery models to traditional on-premise, self mainte... - May 2009

Greening Test Labs - Leveraging WTAS^TM for Green Benefits and Managing Your Test Lab Enviroment Challenges. Until now, many challenges in managing heterogeneous test lab environments could not be overcome with virtualization, due to technology limitations. Companies... - May 2009

APRIL

Achieve Lowest Total Cost of Ownership with a Unified Global Delivery Model - Learn how you can find and maintain a competitive advantage beyond price by automating document-intensive business processes - such as invoice processing and procurement operations - on behalf of clients with demanding SLAs. - April 2009

With OTC, the Sum is Greater than the Parts - Outsourcing end-to-end Order-to-Cash may deliver greater value than outsourcing specific functions. Because of the impact that OTC has on an organization's competitive position, outsourcing is more than a cost play: it can be a strategic advantage. - April 2009

Best Practices Approach to SOA Testing - Many companies only do SOA testing at primitive levels, not testing the different components or services in SOA that must integrate. This insufficient, piecemeal approach to testing can create the risk of costly problems in SOA deployment. This paper describes Wipro's SOA testing solution that holistically addresses all of the challenges that companies currently encounter in SOA testing. - April 2009

MARCH

Improving Quality in Business Process Outsourcing - Achieve process and service quality with technology - March 2009

FEBRUARY

Electronic Health Records and Health Information Exchange: The Rx for an Ailing Healthcare System - With the new administration's focus on improving healthcare, the key question is how to create a system that both reduces costs and improves patient care? Chris Deelsnyder, head of ACS' Government Healthcare, says a technology solution is to create electronic healthcare records that follow the patient wherever they seek care. - February 2009

Managing Quality In Customer-Driven Organizations - For enterprises that depend on customer relationships to generate sales, better business outcomes and future opportunities, the quality of those relationships is absolutely vital. Proactive organizations are now taking a more expansive and innovative approach to quality management (QM) in contact centers and other customer relationship management (CRM) efforts. By leveraging a broader array of QM capabilities, organizations can reduce costs, gain peace of mind through reduced risk, improve customer satisfaction and create new revenue opportunities. - February 2009

Strategic levers to optimize your hr processes - Standardization, in-house centralization and outsourcing: A portfolio approach. - February 2009

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