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2007

December

Future of the Captive Sourcing Model - Everest Research Institute white paper provides insight on the sustainability of the captive model, evolving stakeholder expectations, and market forces raising concerns today. - December 2007

November

Best Practices in Offshore Outsourcing: Strategies for Transition, Attrition, Communication, and Bridging the Cultural Gap - Outsourcing Center studied the risk-mitigation efforts of 40 offshore outsourcing relationships participating in the 2007 Outsourcing Excellence Awards program. This paper discusses the best practice strategies customers put in place to ensure greater retu... - November 2007

October

HRO Benchmarks: Scope, Quality, and Pricing -- Key Findings from a Survey of Large HRO Buyers - The Human Resource Outsourcing (HRO) industry is at a critical point in its short history. Buyers are increasingly looking at HRO as an opportunity to streamline processes, reduce direct and indirect costs, get access to the latest technology and tools, co... - October 2007

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing? - On August 26, 2007 Intel^® announced the second generation of its new microprocessor platform: vPro™. The majority of reviews and media attention focused on the security features of the new platform. However, there is another implication of... - October 2007

Outsourcing Order-to-Cash (O2C) and Procure-to-Pay (P2P) - This white paper provides a "first look" at findings from Everest Research Institute's exploration of the current state and future direction of the O2C and P2P segment of the FAO market. This paper presents viewpoints on the value proposition driving inter... - October 2007

Roadmap for Realizing the Savings in Procurement Outsourcing (PO) - Everest Research Institute conducted a study of the PO market to educate the industry on the challenges in the PO market and the available mechanisms to address those challenges. In the study, we observed that buyers and suppliers use a number of different... - October 2007

The Role of Tools in IT Infrastructure Outsourcing - The infrastructure tools market has grown significantly over the last 20 years, expanding the tool capabilities into multiple areas of IT infrastructure operations and management. Tools landscape can be categorized into Infrastructure management (IM) and i... - October 2007

September

Key Tax Considerations in Structuring Outsourcing Agreements - Failure to engage in thorough tax planning while structuring an outsourcing relationship can reduce the savings for the client, and/or reduce the profits for the service provider, and create a tax and compliance risk for both parties. Tax planning is even ... - September 2007

June

What's Happening in China: A Curtain-Raiser on the IT and Business Process - This whitepaper focuses on the Chinese IT and Business Process Services exports market, and provides a fact-based assessment of China as a global sourcing destination. The whitepaper includes the Everest Research Institute's insight on the current state of... - June 2007

May

BEAT in ITO - This document is a "Summary of Questions and Answers" from the joint Bernstein and Everest Analysis of Trends (B.E.A.T.) in IT Webinar conducted on February 27, 2007. - May 2007

April

Buyer-Driven Supplier Consolidation Will Change the ADM Industry - The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing led to fast growth for more than a decade. Now large buyers are starting to revaluate their strategies and consolidate multiple relationships into a coherent portfo... - April 2007

March

Show Me the Assets! The Changing Role of Asset Ownership in Infrastructure Outsourcing - The ownership of IT assets is one of the key factors in determining the dynamics of an outsourcing engagement. This white paper traces the evolution of approaches to IT asset ownership and transfer over the last three decades, explores the factors driving ... - March 2007

Technology Innovation--Delivering Higher Value in Finance and Accounting Outsourcing - With today's FAO suppliers demonstrating proven capability to deliver cost savings, the onus is quickly moving toward the innovation and process excellence buyers can achieve when evolving into an outsourced F&A environment. Technology is recognized as a l... - March 2007

February

Best Practices: Selecting a BPO Service Supplier - In a BPO relationship, a buyer's selection of the right service supplier is critical to their outsourcing return on investment. How should today's C-suite formulate a Business Process Outsourcing (BPO)-readiness strategy? How should they engage the BPO ser... - February 2007

Fertile Ground for a Common European HR Outsourcing Market - Europe today represents a very different business environment compared to the way it looked even five years ago. This White Paper discusses the key characteristics of the European HRO market, how it has evolved, different buyer segments, the importance of ... - February 2007

What Buyers Need to Know about Accounting for Outsourcing Implementation Costs - Buyers of outsourcing services incur costs from the point of exploring outsourcing options to the point of transitioning work to a supplier as well as costs associated with exit or restructure of the contract, software implementation, and many more cost it... - February 2007

January

Emergence of the Mid-Market in Business Process Outsourcing - The Business Process Outsourcing (BPO) market continues to be dominated by large-sized buyers, but the mid-market is starting to emerge strongly. This paper discusses: (1) How BPO can provide business value to the mid-market; (2) Why BPO adoption is on the... - January 2007

Financial Accounting Outsourcing (FAO) Annual Report - January 2007 - Breaking research: Industry Adoption Trends in FAO. - January 2007

IT Outsourcing in the Small and Medium Businesses - Small and Medium Businesses (SMBs) have unique IT needs, stemming from low IT budgets and small project sizes and lack of scale in operations. Traditional approach to outsourcing often does not work in this unique business segment. Nonetheless, the SMB mar... - January 2007

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