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2006

November

Infrastructure Management Outsourcing - Infrastructure Management Outsourcing (IMO) is an emerging trend in the otherwise mature Infrastructure Outsourcing (IO) market. IMO can be an enabler of the asset-light approach to IT transformation, presenting a viable alternative to the traditional IO m... - November 2006

October

The Great Outsourcing Divide: Where HRO has been challenged, FAO is blossoming - HRO's evolution has been more advanced in recent years than FAO, but that is quickly changing. The HRO industry is in a difficult position today, and FAO is booming more than any other BPO process. Here's what you need to know about the trends in challenge... - October 2006

Indian Suppliers: Spicing Up the FAO Industry - During the past two years, the change in provider landscape in Finance and Accounting Outsourcing (FAO) has been a major game-changer in outsourcing. The Indian providers now account for nearly 30% of all FAO contracts and are putting increasing pressure o... - October 2006

Outsourcing Trends and Contract Restructuring Risk - Breaking Research: Joint study on outsourcing deal renewal trends by Everest Research Institute and Bernstein Research reveals US$118 billion in ACV is up for renewal in 2006-2008, with a significant proportion expected to restructure. - October 2006

August

The Evolving Market of Multi-Process HRO - Tracking the findings from 124 multi-process HRO deals, this paper discusses deal components; changes in pricing models, delivery models, and scope; market segmentation; and other key issues and implications for buyers and suppliers in this evolving market... - August 2006

An Insightful Look at Important Industry Issues - Part 1 - The following is the first in a two-part series of articles dispelling prevalent industry myths surrounding accounts payable (AP) outsourcing. - August 2006

An Insightful Look at Important Industry Issues - Part 2 - The following is the final in a two-part series of articles written to dispel some of the prevalent industry myths surrounding accounts payable (AP) outsourcing. - August 2006

July

Hello? Is Anyone Listening? Remember Your Customers During Mergers and Acquisitions - The contact center is often caught in the middle during mergers & acquisitions, and many businesses lose customers as a result of poor customer care. If the contact center were involved up front, the organization could prepare for customer management chall... - July 2006

Unlocking the Potential of Procurement Outsourcing - The Procurement Outsourcing market has a high growth potential and looks to become the next "game changer" in outsourcing. This paper discusses the key challenges that the industry must first address in order to meet buyer and supplier needs and drive grow... - July 2006

June

Technology Transformation - Buyers, do you want to get more value from your FAO relationship? If so, you have to examine the technology requirements, which become significantly more complex as companies add higher business impact functions to the outsourcing mix. Phil Fersht examines... - June 2006

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