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2005

September

Grow Revenues from Current Customers: Three Essential Factors to Maximize the Potential of Up-Selling and Cross-Selling - This paper by Convergys explores the use of analytics in improving up-sell and cross-sell effectiveness as well as the elements that make it successful. - September 2005

July

Get Ready for Learning Outsourcing: HR Outsourcing's Next Wave - Is your company able to optimize talent and tie the development of that talent to overall corporate strategy? If you are not gaining strategic advantage from your learning initiatives, maybe you are ready for learning outsourcing. Download Convergys' POV: ... - July 2005

May

How to Profit from Your Customers' Advice: A New Approach to Drive Business Results Using Contact Center Intelligence - This paper explores a new approach that allows managers to make use of the contact center intelligence their company may be presently wasting -- and what they can expect to gain from it. - May 2005

Next-Generation Talent Management: Insights on How Workforce Trends Are Changing the Face of Talent Management - The rules for managing people are dramatically changing, thanks to their importance to the bottom line. Demographics, economic, technological, and sociopolitical phenomena are driving the most drastic workforce changes in decades, creating a workforce that... - May 2005

April

Converging on the Future: Viewpoint - Competitors are collaborating in a new outsourcing business model to accelerate transformational change across their industries while improving their business performance and reducing risk. Read what Unisys has to say. - April 2005

March

A Fresh Look at the Logic of HR Outsourcing - Companies recognize that outsourcing gives them the flexibility to respond rapidly to their own acquisitions, divestitures, and changes in business priorities. So what are the choices companies face in ensuring that HR has the technology to do its job? Thi... - March 2005

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