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2002

December

Giving the Processes and the Provider Their Due - This paper describes crucial issues and pitfalls within the procurement process and discusses the need for an integrated solution. It explains the benefits of Procurement BPO - the optimal, strategic solution - to this critical business area. - December 2002

Multi-client Shared Services: Outsourcing's New Model - This paper discusses the new multi-client shared services outsourcing model. Readers will learn why it's growing in popularity with mid-size companies, how it differs from a one-size-fits-all (ASP) model, and how it enables end-to-end services and industry... - December 2002

November

An Assessment of the Outsourcing Market in the Banking Sector of Japan's Financial Institutions Industry - This study examines outsourcing within Japan's banking industry, probing drivers, current developments and barriers impacting the market. It reveals the market's formidable business challenges as well as an opportunity for outsourcing to tackle the problem... - November 2002

Made in Japan: Why the Bank Consolidations Strategy is an Origami Tiger - This is a study of whether Japan's mega-merger bank consolidation strategy can most effectively strengthen Japan's banking industry and revive its economy.It also examines critical business principles at issue within Japan's culture and evaluates outsourci... - November 2002

October

The Operations Maturity Model - How do you fully leverage existing IT resources and maximize the return on (judicious) IT investment. In other words, how do you both control your IT costs and increase the performance of our IT operations? Read this informative paper. - October 2002

August

Transitional Outsourcing: New Approach to an Old Problem - What strategies can a CIO deploy when the IT team needs to perform an implementation but is hindered from doing so because they don't have the new skills and must also continue performing daily functions of the IT department? This paper discusses a unique ... - August 2002

July

How to Make Your Accounts Payable Function Really PAY - Wise decision makers are finding that outsourcing their Accounts Payable (AP) function not only achieves short-term goals but also enables business transformation beyond AP. Because the AP function sits at the crossroads of an information highway, outsourc... - July 2002

June

To Share or Not to Share: An Analysis of the Effectiveness of a Shared Services Strategy vs. an Outsourcing Strategy - Are you considering implementing or divesting a shared services strategy? This paper provides key success/failure factors for internal shared services groups. It also presents a decision-making approach to determine whether a company should use shared serv... - June 2002

May

Governing Attitudes: 12 Best Practices in Managing Outsourcing Relationships - Without an effective governance module to establish how the parties will work together on an ongoing basis, long-term outsourcing success is a dicey proposition. This paper highlights 12 best practices within the communications component of a governance ag... - May 2002

March

Growing Beyond Illusions: Guidelines for Changing and Improving Outsourcing Relationships - This paper discusses four guidelines to follow in improving an outsourcing relationship. The paper focuses on two case studies where the parties chose to stay involved and focus their efforts on re-designing their relationships. - March 2002

February

Change Without Pain - An Alternative Model for Year One of Outsourcing Agreements - Outsourcing transitions are seldom seamless or free of challenges. The six best practice actions in this paper focus on sustainability of the relationship during that tough first year. - February 2002

The Snowball Effect: Characteristics of Outstanding Outsourcing Relationships - How does your organization's outsourcing strategy match with the primary success factors in the world's most outstanding outsourcing relationships for 2001? - February 2002

January

Holistic Business Results: A Forecast of Healthcare Industry Outsourcing in 2002 - This paper presents the predictions of leading healthcare outsourcers about the catalysts driving both the industry's provider and payer markets toward more outsourcing initiatives in 2002, examines the effectiveness of outsourcing in meeting the industry'... - January 2002

Outsourcing Relationships: Why Are They Difficult to Manage? - In outsourcing relationships, some information you are never told until it's too late! Managing a long-term outsourcing relationship is no easy task. Over the years, Everest has worked with clients to pinpoint the root causes of dysfunctional or unsatisfac... - January 2002

Offshore is not Offhand: Recommendations for Effective Offshore Outsourcing - This paper presents case studies of four current successful outsourcing relationships that were nominated for the Outsourcing Journal's 2002 Editor's Choice Awards for outstanding outsourcing relationships. - January 2002

Risk Reward Pricing - Becoming even more responsive to market needs, relationships between buyers and suppliers of outsourcing services have turned the corner, beyond reducing costs, and have recognized outsourcing's fundamental usefulness in business process reengineering (BPR... - January 2002

Untethered Organizations - Accessing Leverage Through Outsourcing - This paper discusses virtual and hollow corporations and their ability to maximize leverage through outsourcing to achieve their business objectives. It examines risk factors and the strategies that are key to success for such corporate models. Two outsour... - January 2002

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