Subscribe    |    Sponsors    |    About Us   |   Contact Us                

2001

December

A Guide for Establishing Service Level Specifications for Outsourcing Relationships - This paper explains the role of service level specifications and how their components can be constructed to achieve maximum success. This paper is not a step-by-step manual for writing service level specifications, nor does it provide templates. It is a gu... - December 2001

August

Ask Before You Outsource: Ten Critical Questions to Put to Potential Service Providers - Before you hand over sensitive customer data and mission-critical operations to a third party, make sure you ask and know the answers to these ten critical questions. To get the free report that will help you decide which IT Infrastructure Outsourcer is ri... - August 2001

Integrated People + Processes + Tools = Best-of-Breed Service Delivery - This paper examines the catalyst for collaborative tools and processes that fit together seamlessly. As integration becomes the world-class business model for excellence in services, it also alters existing "best practices" among service providers. This pa... - August 2001

July

Gain Control of Your Computing Environment - How IT Asset Management Affects the Bottom Line - What are the tactical steps and essential elements involved in an effective program for IT life cycle asset management? This paper examines those guidelines; the trends and business issues driving the proce... - July 2001

May

University of Pennsylvania Health System: Outsourcing Intervention Turns Hospital's Financial Condition From Red to Black - This is a case study on the landmark financial turnaround of University of Pennsylvania Health System. UPHS had the largest medical outsourcing initiative of 2000 and was the first multiple-function outsourcing done by a hospital in such a short period of ... - May 2001

SPONSORS

ADS